Conflict Dynamics Profile Leadership Development Institute at Eckerd College Center for Creative Leadership

There are a number of excellent resources that can help you improve your conflict management skills. Some of the authors' favorite resources include the following: Books Click on each highlighted title to buy the book from Amazon.com. Capobianco, S., Davis M., and Kraus, L. Managing Conflict Dynamics: A Practical Approach. St. Petersburg, Fla.: Eckerd College Leadership Development Institute, 1999. Provides specific recommendations for improving constructive conflict behaviors and lessening destructive ones. Dana, D. Managing Differences. Prairie Mission, Kans.: Dana Mediation Institute, 2005. Looks at how managers can use simplified mediation techniques to resolve disputes. Fisher, R., and Shapiro, D. Beyond Reason:Using Emotions as You Negotiate. New York: Viking Press, 2005. Presents practical suggestions for managing your emotions in negotiation and conflict contexts. Fisher, R., Ury, W., and Patton, B. Getting to Yes: Negotiating Agreement Without Giving In. (2nd ed.) New York: Penguin, 1991. Classic primer on dealing with conflict using interest-based negotiation techniques. Mayer, B. The Dynamics of Conflict Resolution: A Practitioner's Guide. San Francisco: Jossey-Bass, 2000. Excellent introduction to the dynamics underlying conflict and its resolution. Patterson, K., Grenny, J., McMillian, R., and Switzler, A. Crucial Confrontations. New York: McGraw-Hill, 2005. Best-seller that presents a practical method for holding people accountable. Roberto, M. Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus. Philadelphia: Wharton School Publishing, 2005. Presents a powerful rationale for improving decision making by cultivating constructive conflict while avoiding the pitfalls of destructive conflict. Stone, D., Patton, B., and Heen, S. Difficult Conversations: How to Discuss what Matters Most. New York: Penguin Books, 1999. Helps clarify the complexity of conflict interactions and how to shift them toward more productive outcomes. Ury, W. The Power of a Positive No: How to Say No and Still Get to Yes. New York: Bantam, 2007. Provides a clear way to say "no" to someone without closing the door on further conversation. Programs Many conflict management training programs are available. Here are some groups that offer programs we have found to be helpful. The authors serve as instructors in programs about leadership and conflict management at the: Leadership Development Institute at Eckerd College 4200 54th Avenue South St. Petersburg, FL 33711 800-753-0444; www.eckerd.edu/ldi Other organizations which offer programs that address conflict management and leadership issues include: Center for Creative Leadership P.O. Box 26300 Greensboro, NC 27438-6300 336-545-2810; www.ccl.org CINERGY Conflict Coaching 10 Buller Avenue, #12 Toronto, Ontario, Canada 416-686-4247; www.cinergycoaching.com Mediation Training Institute International 5700 West Seventy-Ninth Street Prairie Village, KS 66208-4604 913-432-2888; www.mediationworks.com Program on Negotiation at Harvard Law School 513 Pound Hall Cambridge, MA 02138 617-495-1684; pon@law.harvard.edu Organizational Conflict Management System Design Resources For help in developing an integrated conflict management system for your organization, we recommend the following resource: Association for Conflict Resolution Organizational Conflict Management Section 1015 Eighteenth Street, NW, #1150 Washington, DC 20036 202-464-9700; www.mediate.com/acrocm

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