Conflict Dynamics Profile Leadership Development Institute at Eckerd College Center for Creative Leadership

Contents Foreword John R. Alexander ix Preface xi 1. The What and Why of Conflict Competent Leaders 1 2. Understanding Conflict Dynamics 19 3. Self-Awareness, Self-Control 37 4. Preventing Destructive Responses to Conflict 65 5. Fostering Constructive Responses to Conflict 115 6. Building Conflict Competent Organizations 167 Epilogue 187 Resources 191 References 195 The Authors 199 Index 201 About the Center for Creative Leadership

Conflict Competent™ is a trademark of Craig E. Runde and Tim A. Flanagan. ©2006 Craig E. Runde & Tim A. Flanagan. All rights reserved.